faq2017-10-19T13:20:54+00:00

FAQ

Have a complaint?2017-10-17T10:03:45+00:00

Do you have a complaint about the quality of our service? Student Homes want to know about it.

You can get a copy of our complaints procedure here

Does the rent include utility bills?2017-10-17T09:41:45+00:00

Unless otherwise stated in the property description, the advertised rent is “exclusive” of all utility bills.

How do I sign the contract?2017-11-06T17:41:38+00:00

All contracts must be signed in the nearest Student Homes office. Please ensure that you have read a sample copy of the Agreement for an Assured Shorthold Tenancy available for download from our website. Please note that this is a sample copy and what you have agreed with the landlord and/or Student Homes regarding the duration of the tenancy, bills, etc. will be built into the customised contract that you will sign in the office. Sometimes students prefer to reserve the property in person at our office. Please note that in these situations, an administration charge of £99 per tenant will be applicable. You must pay your security deposit at the same time as signing the contract. This varies across the branches.

Where can I find a copy of the contract?2017-11-22T13:20:39+00:00

You can download a sample copy of our Assured Shorthold Tenancy Agreement by clicking here. Please ensure you have read through all the terms and conditions before coming for your appointment. If you have any questions or concerns, please call your nearest office, and we’ll be happy to help you.

How do I reserve a property?2017-11-07T09:47:35+00:00

Simply register as an applicant on our website. Your login details will be e-mailed to you. Once you have registered, use the search facility to bring up the property that you’d like to reserve. Click the ‘view details’ link and then the ‘reserve property’ link. You will need your full name, permanent (guarantor’s) address, telephone number, mobile number and e-mail address to complete this process. This applies to all applicants in the group. You will also need a “non-refundable” reservation fee of £99 per applicant. Once you have reserved it online, call your nearest branch to book a time for signing the contract. Generally, we take the reserved property off market for 7 working days. This gives the applicants time to gather the security deposit, read the contract and speak to their guarantors.
Remember : you must book a time within these 7 days to sign the contract or the property will be put back on the market.

How do I view a property?2017-10-17T09:38:26+00:00

Viewings are conducted by calling the relevant branches. In most cases we arrange the appointments with tenants or in certain situations we do accompanied viewings.

Right To Rent – important!2017-10-20T11:23:36+00:00

As you may be aware as per UK Law the agents must now check that a tenant can legally rent a property in England and before the start of a new tenancy, we must make checks for all tenants.

For this you need to physically bring your passport in our office that proves the tenant can live in the UK.

We need to make copies of your passport for our records to check your right to rent status.

Conditions for UK/EU residents

If you are UK resident then your passport will be sufficient. If for some reason you don’t have passport then the combination of your driving license and birth certificate. An expired passport can also be acceptable.

Conditions for International students

If you are a non UK/EU resident then your valid passport and Visa/residency permit is required, and needs to be valid on the start date of your tenancy.

Please ensure this is completed as soon as possible after reserving your property as this needs to be completed prior to your move in, failure to this will effect/delay your move in.

we’re here to help you!

call us

01926 422 077

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Mr Knibb
I have been using Studenthomes for many years. They always managed to fill properties and well in advance. Any issues with tenants are dealt with by Studenthomes and myself quickly and smoothly. I would recommend them highly. Well done Dave and the Team.
Student Homes
Landlord
Miss O Digby
I have used Studenthomes to let out my Leamington Property to students for the first time this year. They were extremely helpful in advising me about the student rental habits and valuing the property. The property was rented out within 3 days and David French in particular was very helpful in chasing up guarantors for the students and removed all of the hassle of securing new tenants. I will definitely use them again!

Student Homes
Landlord
Mr Paul Rai
Studenthomes currently have my properties on their portfolio and have done for over 25 years. I find the team highly efficient with fantastic knowledge of the local market. There hasn't been a year yet that any of my properties haven't been let. Highly Recommended. Keep up the good work!

Student Homes

Landlord
Mr David Hine
I have absolutely no hesitation whatsoever in recommending Studenthomes to Landlords looking for the finest level of service with care. David French, David Quain and the team are open, honest, genuine and truly professional. They are long established and carry a vast knowledge of the industry. Your property will not be in more safer or trustworthy hands. I only wish that I had more property for the team to look after for me.!!!

Student Homes

Landlord
Mr Garvey
I am a landlord with a couple of properties in Coventry and have been using CSH for about 7 years. I am very happy with their service. They know the student market well, have good advice, I have never had a void period and rarely have any problems from any tenants they have provided

Student Homes

Landlord Coventry
Mr & Mrs B, Lillington
We were delighted that Studenthomes managed to find a tenant before we'd even finished refurbishing the house. They kept us updated every step of the way - what a fantastic service!

Student Homes

Landlord
Mr Singh – Warwick Gates
I was very impressed when Studenthomes told me they had tenants for my new buy to let within two days of first meeting me at the property. I know it's a competitive market, so this is just the peace of mind I needed

Student Homes

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